Case Studies

    Real employee benefits problems, solved with one accountable team.

    See how VIMA's operations, claims and account teams work day to day for GCCs and mid-size companies across sectors, from insurance endorsements to reimbursement claims to renewal strategy.

    All case studies

    HR and operations employees working at desks in a Bengaluru Global Capability Center office with city-facing windowsHow a Bengaluru GCC Gained Real-Time Control Over Insurance Endorsements
    Global Capability Center (GCC) · Bengaluru · 800+ Employees

    How a Bengaluru GCC Gained Real-Time Control Over Insurance Endorsements

    Faster employee additions, Health ID issuance and finance reconciliation through one accountable process.

    96% within SLARead the case study
    Indian manufacturing workers and supervisors in safety vests and hard hats on a multi-plant factory floorHow a Multi-Plant Manufacturer Improved Cashless Hospitalization Support
    Manufacturing Company · Multi-Plant · 1,200+ Employees

    How a Multi-Plant Manufacturer Improved Cashless Hospitalization Support

    One Claims Concierge owned the cashless journey from admission through discharge.

    Under 2 hrs to first touchpointRead the case study
    Indian retail store staff assisting customers at a checkout counter in a distributed store networkHow a Retail Company Made Reimbursement Claims Easier to Track
    Retail Company · Distributed Stores · 900+ Employees

    How a Retail Company Made Reimbursement Claims Easier to Track

    Plain-language guidance and one live claims view replaced fragmented follow-ups.

    40% faster resolutionRead the case study
    Indian software engineers working at computers in a glass-walled IT services officeHow an IT Services Company Turned Renewal into Strategic Policy Structuring
    IT Services Company · Multi-City · 500+ Employees

    How an IT Services Company Turned Renewal into Strategic Policy Structuring

    Claims data, utilization and insurer benchmarking replaced premium-only decision-making.

    Renewal cost held flatRead the case study
    Banking and financial services employees working at dual-monitor workstations in a multi-branch BFSI operations officeHow a BFSI Company Replaced Fragmented Support with a Named Partner
    BFSI / Financial Services · Multi-Branch · 700+ Employees

    How a BFSI Company Replaced Fragmented Support with a Named Partner

    A dedicated Account Manager turned a once-a-year broker relationship into ongoing benefits support.

    3x rise in awareness attendanceRead the case study
    E-commerce operations team reviewing an orders dashboard beside warehouse shelving and shipping boxesHow an E-Commerce Company Brought Clarity to Premium Reconciliation
    E-Commerce / D2C Company · HQ + Warehouses · 450+ Employees

    How an E-Commerce Company Brought Clarity to Premium Reconciliation

    A fixed CD Statement cadence and line-item explanations replaced month-end chasing.

    100% discrepancies resolvedRead the case study
    Logistics team member tracking shipment dashboards at a workstation with trucks and containers outside the hub officeHow Guided Support Helped an Employee Complete a Reimbursement Claim
    Logistics & Supply Chain Company · Multi-Hub · 1,000+ Employees

    How Guided Support Helped an Employee Complete a Reimbursement Claim

    Claim-specific documentation guidance prevented avoidable resubmissions and stalled queries.

    Zero avoidable resubmissionsRead the case study